Welcome to “Life of a Help Desk Tech” blog. A blog dedicated to the unsung hero’s of the IT industry the Help Desk technician. We are often overworked, underpaid, treated as expendable, yet always needed to protect that front line.

Here you will get a behind the scenes look at what it takes to be a Help Desk technician and some of the challenges we face to ensure YOU (our customer) are provided with great customer service.

This will be done through stories provided by real technicians. The names will be fictitious but, the stories will be real. Hope you like.