Technical Customer Support candidate need in Bentonville, AK

Job Title: Technical Customer Support
Location: Bentonville, AK
Duration: 18 Months Contract

Job Description:
Overview:
Contractor would have to work with others in a fast paced environment to accurately convert retain stores from one wireless infrastructure to another while working with various cabler companies. This will involve following detailed instructions, configuring troubleshooting both wireless and wired devices, including wireless Client and network switches, noting work performed in multiple logs, retaining the status of multiple stores within a process at the same time all the while being professional. Will also have to resolve problems with customers via telephone, email, tickets or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
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Responsibilities:
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers. Fully documents customer interactions in real-time; may author content for review. Solves problems in a timely manner using full understanding of the product functions and features and customer environment. Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments. Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes. Manages multiple tickets related a spectrum of technical problems. Collaborates with fellow technicians, engineers and supervisor including the customer’s to solve complex problem
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Qualifications:
Have a bachelor’s degree or 2 or more years of experience in a help desk environment. Needs to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (preferable Remedy), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment.

About ApTask:
We are rapidly growing IT consulting firm supporting a strength of 350+ employees spread throughout the United States. Our present clientele includes numerous Fortune 100 companies from the Financial Services, Retail, Media and Services Industries amongst many others which spells an eloquent testimony of our success. We were recently ranked #14 in New Jersey, #46 for IT Services nationwide by Inc500|5000, made it to Best of US Diversity Staffing firms two years in a row. We were also honored by NJBiz as one of the Best Places to work in New Jersey.
We hope to work with you and look forward to having you as a part of the growing ApTask family. For more information about us visit us at: www.aptask.com
Sincerely yours,
Rohan Tupparwar
ApTask | Certified MBE
379 Thornall Street, 2nd Floor
732.243.0132
Edison, NJ 08837
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