Deskside Consultant in Quincy, IL / Chicago, IL / Helena, MT

Job Title:Deskside Consultant
Location: Quincy, IL / Chicago, IL / Helena, MT
Duration: Long Term

Description – 
1.Minimum of 2 years’ technical experience in providing Field Support which includes:
a.PC hardware repair (Dell/HP)
b.Windows system support
c.OS X Support (10% of techs should have this skill)
d.Software installation/troubleshooting
e.Performing Tech Refresh
f.Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
h.Asset tracking
i.Stock room management
j.Basic support in  Video conferencing equipment
2.General Core Competencies to be considered when hiring:
a.Customer focused – Customer is #1 Attitude
b.Personal accountability for results
c.Detail oriented
d.Strong analytical and troubleshooting skills
e.High integrity
3.A minimum of two confirmed references is preferred.
4.The following educational/technical certifications are preferred:
a.Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support
b.Dell/HP hardware certifications
c.Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.).
5.Candidate has a professional appearance (i.e. grooming, clothing, etc.).
Roles and Responsibilities:
Desk Side Engineer

  •          Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
    •    Anthem owned equipment
    •    Apple support – Smart hands and feet, also coordination w Anthem Apple team.
    •    Questions about nonstandard equipment should be brought to HCL management’s attention
  •          Troubleshoot and resolve software issues.  Ability to install, configure, reconfigure or reinstall software including remote support
•         Maintain a clean work environment
Backing up and restoring settings and associated systems administration activities          Drive end to end ownership of issues to provide a resolution for all requests and incidents.          Categorize and prioritize end user support requests and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.           Move equipment associated with escalated help desk incidents and service requests          Perform asset inventory activities to maintain accuracy.            Trains and orients staff on use of hardware and software.          Recommends and / or performs upgrades on systems to ensure longevity.          Other tasks as assigned by Site Lead/Regional Lead.          Work w the team/partner w HCL SD/ATS/FSS teams to improve service.
IMACD function including installation and decommission.
Update the tickets in ITSM & work on tickets within the defined service levels

  •    Appropriate notes required
  •    HOLD reason notes required
  •    Missed schedule date notes required
  •    Ticket transfer reason notes required
  •    Identify tickets that should be project and provide info to the Project Management team

Update TAMIT (SNOW) Asset Database for each hardware interaction.

  •    While at an associates desk, check other assets at the desk and update asset database
  •    100% compliance required
  •    Asset salvage runs scheduled by the Stockroom Tech/FST.

Reimaging computers/hard drives in accordance with customer standards

Also, please take a few minutes to answer some of the questions below as they will help me qualify your candidature
Full Legal Name as in Driving License/ Passport:
Preferred email ID:
Day/ Evening phone numbers:
Current Location:
Work Authorization:
Earliest availability for Phone/ On-Site interview:
Hourly Rate:
Earliest possible start date:
Two Professional References:
Also, be aware that our client conducts an extensive background checks on candidates who are extended offers of employment.
Sincerely yours,
Pratik Singh
eTeam Inc
(732) 248-1900 Ext.101
1001 Durhan Avenue,Suite 201
South Plainfiels, NJ, 07080

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