Tier II Service Desk Agent,Washington, DC

Title         :  Tier II Service Desk Agent
Location   :  Washington, DC
Duration   :  12 Months

We are currently seeking a motivated, career and customer oriented Tier II Service Desk Agent to join our team in Washington, DC to begin an exciting and challenging career with Client Federal Systems. In this role you will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated from Tier I. Support involves desk-side support and remote connectivity to client desktops to resolve issues.

• Degree and a minimum of 3 years of experience or equivalent.
• CompTIA A+ certification a must
• CompTIA Security + certification preferred
• CompTIA Network + certification preferred
• ITIL V3 Foundation certification preferred
• HDI_CSR (Customer Service Representative) certification preferred
• HDI_DST Desktop Support Technician certification preferred
• Excellent phone handling skills
• Excellent command of written & oral communication (in English Language)
• Experience working in service desk environment with Remedy ITSM 8.1
• At Least 3 years directly related experience in help desk Tier 1 work
• At least 3 year performing help desk Tier II work
• Competency in MS Office Suite 2010/2013 and Office 365

Let me know if you or anyone you know is interested. Please email me at charlie@zolon.com  or call me @ (202) 644-7577

Thank you and enjoy the rest of your day!

Regards,
Charlie

Zolon Tech Inc.
| Charlie Tangirala  | 13921 Park Center Road, Suite 500   | Herndon, VA 20171 |
| (202) 644-7577 (Direct) |   charlie@zolon.com  Email |

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