Engagement for Help Desk Technician in Washington DC

Title: Help Desk Technician

Duration: 3+ Months

Location: Washington DC
Required Skill :

  • Experience in a high profile and fast-paced Help Desk/Desktop Support environment required.
  • Demonstrate expertise in Microsoft operating systems.
  • Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Project and Visio Microsoft and related certifications are required (MCSE, MCSA, MCDST, A+, HDI)
  • Minimum of one (1) certification: Microsoft Exchange, ITIL (Information Technology Infrastructure Library), CompTIA A+ , HDI Certifications: HDM, HDA, CSS; MCP (Microsoft Certified Professional) An aptitude for providing positive customer service.
  • Experience within a Desktop Helpdesk environment.
  • Good communication, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
  • Flexible working hours to accommodate a 24/7 shift, including rotating weekends and holidays
  • Displays courtesy and sensitivity Manages difficult or emotional customer situations
  • Meets all commitments Responds promptly to customer needs Solicits customer feedback to improve service
  • Use internal knowledgebase on every interaction Provide knowledgebase content on a weekly basis.

 

Kind Regards,

Ankit Raikwar

 4CONSULTING, INC.

IT consulting | staffing | bpo

 

10440 N Central Expressway,

Suite 643,

Dallas, TX 75231

972 734 5149 (Direct)

(214) 698 8630 (Fax)

 

ankit@4ci-usa.com

www.4ci-usa.com

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