Sr. Helpdesk Technician – Level 2 Washington DC

Client                                                  WMATA

Position                                              Sr. Helpdesk Technician – Level 2

Location:                                            Washington DC

Type of Position:                               Contract

Visa status:                                         Citizen, GC



  • Minimum 3 to 5 years’ experience in a high profile and fast-paced Help Desk/Desktop Support environment required.
  • Demonstrate expertise in Microsoft operating systems.
  • Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Office Project and Office Visio Experience with Microsoft Exchange An aptitude for providing positive customer service.
  • Experience within a Desktop Helpdesk.
  • Good communication, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
  • Flexible working hours:
  • 5 days per week, 6:00a.m. ¿ 7:00pm, rotating on call support for evenings, weekends, and holidays. Displays courtesy and sensitivity Manages difficult or emotional customer situations.
  • Meets all commitments Responds promptly to customer needs Solicits customer feedback to improve service.
  • Use internal knowledgebase on every interaction Provide knowledgebase content on a weekly basis


Must Have:

  • Minimum two (2) certifications: CompTIA A+
  • MCSE (Microsoft Certified Systems Engineer)
  • MCDST (Microsoft Certified Desktop Support Technician)
  • Dell Certified Technician ITIL (Information Technology Infrastructure Library)



NOTE: If you want to get your profile submitted, then please share me the following information.


Full Name  
Contact Number  
Email ID  
Current Location  
Work Authorization  
Date of Birth (MM/DD)  
Currently working on Project (Yes/No)?  
If Yes, then please provide the reason for Change?  
Availability to Join new project  
Are there any Offers or Interviews in Pipeline?
Current rate/Salary  
Expected rate/Salary



Sandeep Verma
Recruiter | Networking for Future, Inc.
1331 Pennsylvania Ave. NW, Ste. 1210 | Washington, DC 20004
(P) 202-465-4278 |


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