Urgent requirement for Helpdesk Support Lead in Washington,DC

Position: Helpdesk Support Technician Lead

Location:Washington,DC

Duration:6+Months

Salary on w2: $40/hr on w2

Job Descriptions

 

  • Experience in supervising/managing a Help Desk Minimum Certifications: Any (3) or any (3) equivalent of: A+, Network+, Project+, Security+, MCSE, MCSA, MCP, HDI Support Center Specialist, ITIL v3.
  • Four-year Bachelor’s Degree from an accredited U.S. school
  • Demonstrate expertise in Microsoft operating systems
  • Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Project and Visio Experience with Microsoft Exchange Flexible
  • Working hours ¿ 5 days per week, 6:00a.m. to 7:00pm, support for evenings, weekends, and holidays.
  • Exceptional understanding of IT Service Management processes.
  • Demonstrated experience in managing/scheduling computer refreshes on a scale of

hundreds of computers per refresh period.

  • An aptitude for providing positive customer service Experience within a Desktop Helpdesk environment.
  • Good communication, problem solving and technical writing skills An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
  • Displays courtesy and sensitivity Manages difficult or emotional customer situations Meets all commitments
  • Responds promptly to customer needs Solicits customer feedback to improve service

 

Kind Regards,
Govind Paliwal
4CONSULTING, INC.
IT consulting | staffing | bpo
10440 N Central Expressway,
Suite 643,
Dallas, TX 75231
214 2956 932 (Direct)
(214) 698 8630 (Fax) 

gopal@4ci-usa.com

www.4ci-usa.com

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