Urgent Requirement for Sr Helpdesk Tech in Washington DC

Title: Sr. Helpdesk Tech

Duration: 1 – 2 Months

Location: Washington DC

Required Skill :

  • Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Desktop Support environment required.
  • Demonstrate expertise in Microsoft operating systems.
  • Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Project and Visio Microsoft and related certifications are required (MCSE, MCSA, MCDST, A+, HDI)
  • Minimum of one (1) certification: Microsoft Exchange, ITIL (Information Technology Infrastructure Library), CompTIA A+ , HDI Certifications: HDM, HDA, CSS; MCP (Microsoft Certified Professional)
  • An aptitude for providing positive customer service.
  • Experience within a Desktop Helpdesk environment.
  • Good communication, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
  • Flexible working hours to accommodate a 24/7 shift, including rotating weekends and holidays
  • Displays courtesy and sensitivity Manages difficult or emotional customer situations
  • Meets all commitments
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service Use internal knowledgebase on every interaction
  • Provide knowledgebase content on a weekly basis


It has been a pleasure writing to you. I am looking forward to work with you as you grow in your career.

Thanks & Regards,

Sandeep Chouhan
IT consulting | staffIng | bpo
Meadow Park Tower
10440 N Central Expressway, Suite 643
Dallas, TX 75231
(214) 206 1785  Direct
(214) 698 8630 F




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